SEA LIFE & Madame Tussauds are actively on the lookout to find fun-loving, enthusiastic individuals to join our Guest Experience Team as our entertainment host. Entertainment host fulfills fun, physical, interactive acting with strong supported voices to play various roles indoors and bring to life the Justice League: A Call for Heroes experience. Walk Host roles assist a character (both costumed and skin) at SEA LIFE during the signature seasonal events. We offer $14.50 per hour, flexible schedules, access to all of our Merlin attractions for you and your family, and a FUN work environment! This a seasonal role with a tentative contract end date of 11/16/2025.

About the Role

Here at Merlin Entertainments, our Guest Experience Team’s mission is to adopt a guest obsessed culture and help create lifelong memorable experiences for our visiting guests. Entertainment offerings include meet-and-greets, special events, and street experiences more. By applying for this role, you will have the opportunity to assume the following positions: • Entertainment Host • Costume Character Walk Host - “Sidekick”

Responsibilities Include:

• Ensure that the SEA LIFE and Madame Tussauds brand is maintained throughout your performances.

• While maintaining the SEA LIFE brand, you are encouraged to both explore and develop new ideas, themes, and characters within your performances.

• Ensure that you have a working radio on position and that it is used in an appropriate manner as stipulated in your training.

• Ensure that you wear an appropriate costume and that all make-up is relevant to the brand. You must also report any costume/makeup issues.

• Ensure that all props are used in the correct manner and treated with respect whilst keeping the performance areas clean and tidy at all times. o You must also report any prop issues directly to the Guest Experience Supervisor on Duty.

• React to any flow or batching issues that may arise through the building in a timely manner without breaking the magic of the attraction

• Ensure the guest experience is at the heart of all performance activities and strive to improve all levels of performance, customer service, ambience and brand delivery.

• Network and communicate clearly with members of leadership and acting team.

• Ensure that you are guest focused at all times, interacting with the guests whilst being sympathetic to all attitudes. o Be aware of guest health and safety as well at all times.

• Protect the Magic: React to any flow or batching issues that may arise in a timely manner without breaking the magic of the attraction.

About You

• Demonstrates strong communications skills internally, with the Orlando team, and externally, with our guests

• Solutions based with strong problem-solving skills to rectify guest questions or challenges

• Experienced working in attractions, entertainment, or customer service-based positions

• Able to commit to flexible scheduling, primarily weekends.