Park Ranger 

Job Summary: 

HSS Park Ranger position at Peppa Pig Theme Park Dallas Ft Worth will oversee the day-to-day duties of the Park Rangers. The HSS Park Ranger reports to the Park Ranger Lead and maintains a safe and secure environment for guests and employees through the effective implementation of all safety and security procedures. The HSS Park Ranger is proactive in all loss control programs and puts strict emphasis on health and wellbeing.

Key Responsibilities:

• Ability to collaborate with all departments to ensure the smooth running of day-to-day operations, ensuring excellent guest experiences.
• Ensures execution of HSS tasks to achieve park and department health and safety targets. 
• Working with our Guests, Patrons, Visitors, and Contractors to ensure compliance and a positive guest experience.
• Securing facilities, equipment, and other assets to prevent loss and/or damage.
• Patrolling all areas and maintaining surroundings.
• Assisting all departments in safety and Guest Service-focused efforts.
• Checking bags and granting/refusing guest admission depending on whether contraband is found.
• Managing the Property’s lost & found and logging it into a tracking system to ensure the safe return to guests.
• Monitoring surveillance equipment (CCTV), access, and exit points to prevent loss of assets and unauthorized access to the property.
• Inspecting buildings and equipment in line with Department and Park policies and procedures.
• Preventing loss and damage by responding to emergencies, reporting irregularities, and enforcing Park policies and procedures.
• Assisting in investigations, completing thorough typed written incident reports by recording observations, information, occurrences, and surveillance activities—interviewing witnesses and obtaining photographs.
• Dispatching and responding to radio calls in the park for security and medical-related needs and emergencies.
• Assisting with monthly audits and inspections of Park fire extinguishers and emergency lighting.
• Maintaining professional relationships with law enforcement and emergency response personnel.
• Being ready to answer a large portion of first aid-related calls, such as slips, trips, and falls—while handling HIPPA-sensitive medical information with the utmost care.
• Strong emotional intelligence and ability to relate to people, especially families and young children. Some of these children will have special needs.
• Deescalate volatile situations and gain compliance of unruly individuals.
• Follow all directions of Leads, Supervisors, Senior Leadership, and Department Heads.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned

Education and Experience:

• A High School or General Education Diploma (GED) is required.
• Requires the ability to successfully complete CPR, AED, and Basic First Aid training.

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us:

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin:

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.