About the Role

Madame Tussauds NEW YORK is on the lookout for a Guest Experience Host to deliver world-class customer service throughout our world-class attraction! Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Then you have the magic to be Team Merlin at Madame Tussauds NEW YORK as a Guest Experience Host!

Come experience the glittering world of fame at The World’s Greatest Wax Museum! As a part-time Team Merlin Guest Experience Host, you will join a team dedicated to providing excellent customer service to all guests by being welcoming, helpful, and knowledgeable about Madame Tussauds. This part-time position works throughout the attraction in ticket selling, retail, and guest experience positions. You will help to create lifelong memorable experiences in our attraction for our guests, deliver the highest possible standards of guest service, presentation, and product knowledge and ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day, actively working towards achieving daily revenue goals.
• Have a working knowledge of all exhibits to deliver correct information.
• Consistently create a positive and memorable experience to our guests.
• Adaptable to a flexible work environment. Some days you might be selling tickets, other days working in our retail store, yet others working directly with our guests to create our legendary Wax Hands. Some days you might work in all three positions!
• To follow opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

About You

• Experience in a customer service role.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.