Job Summary: 

The primary role is to provide excellent customer service to all guests entering the attraction by educating them about all the products the attraction has to offer through positive guest interactions. The host seeks exceptional guest interaction at every opportunity. The host can be assigned to various areas of the business: Admissions, Retail, and Food and Beverage.

Key Responsibilities:

Admissions Host

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing
• Direct and assist guests with kiosk purchases.
• Sell/Scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Delivery of personalized interactions to guests (welcome back Annual Pass holders, wish Happy Birthday,
• etc.)

Retail Host

• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Learn and execute upselling sales targets.
• Operate point-of-sale automated systems.
• Achieve revenue goals and sales targets.
• Restock merchandise.
• Be “Guest Obsessed” and provide exemplary customer service.

Food and Beverage Host

• Greet guests with eye contact and a smile.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at the point of sale.
• Prepare food and drinks.
• Maintain food safety standards.
• Be “Guest Obsessed” and provide exemplary customer service.
• Achieve revenue goals and upsell sales targets

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us:

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin:

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.