LEGO Discovery Center Boston

Guest Experience Host: Rides & Attractions

About the role: 

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you?  Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently on the lookout to find fun-loving, enthusiastic individuals to join our Rides & Attractions Team.

As a part-time Team Merlin Guest Experience Host, you will ensure that our guests are welcomed onboard our exciting variety of Rides & Attractions, making sure every guest has a fun, safe, and engaging time with us! You will deliver the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.  

Responsibilities: 

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity. 
• Assists guests on and off our thrilling rides. ensuring that Health & Safety is always the number one priority.
• Carries out daily checks on the rides and reports any safety concerns.
• Works effectively in busy environments with high noise levels, maintaining a high level of focus to ensure safe ride operation.
• Implements all ride restrictions whilst monitoring line queues,
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy. 
• Ensures all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. 
• Follows opening and closing procedures as detailed in the department’s operating plan. 
• Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations. 

• 6 months – 1 year experience in ride operations or amusement attractions a plus, but not required.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
• Ability to reach, grab, stand, stoop, kneel, or crouch for long periods of time.

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. 

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

About Us:

Merlin Entertainments is a global leader in location-based, family entertainment.  As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin:

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.