About the Role
The Model Citizens on our Hotel team create memorable experiences for our guests who are staying over night, or for an extended period of time at LEGOLAND. Whether you are a Bellman/Valet, greeting the guests as they arrive and assisting them with their bags, or a Guest Service Host assisting with check-in, each of these incredible opportunities are all apart of one dream team. Oh! and don't forget, you could choose to be patrolling the outdoor pool and ensuring the safety of our guests as a Lifeguard! Another opportunity we have to ensure the safety of our guests, is in the role of a Security Guard ensuring all protocols are followed within the Hotel.

Role Description
Participates in the operation of assigned retail locations. Performs a variety of duties related to display and sale of merchandise items including preparing inventory for sale, processing sales, maintaining retail locations and ensuring position guest service to hotel visitors.
- Provide excellent service to hotel guests in store locations
- Exhibits product knowledge and selling skills
- Support management team in a variety of roles and assigned duties
- Responsible for being present and available for Guests, providing excellent guest service, and product knowledge per company and Resort expectations
- Responsible for assigned store locations; daily maintenance, cleanliness, and security
- Responsible for utilizing proper tools for efficient and effective POS usage
- Responsible for opening and closing tasks necessary to operate assigned store locations in keeping with company policies and procedures
- Responsible for efficient use of company and store supplies
- Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures
- Responsible for promoting and demonstrating LEGO's and Merlin's SOPs, culture and core values through words and actions
- Responsible for continuing own growth through utilization of career development programs through collaboration with store Assistant Managers

About You

• Friendly, outgoing personality
• Well-groomed appearance
• Ability to make a child’s day memorable
• Work as part of a team
• Dependable and Responsible (after all our guests depend on you!)
• Ability to work outdoors in any weather condition
• Ability to stand/walk for long periods of time, and long distances
• Flexible Availability around park hours (peak and nonpeak times)
• Ability to work nights/weekends/holidays through agreed upon employment

The Perks 

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

Who We Are

We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!

Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won’t come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

Everyone Matters at Merlin.  

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.