About the role...

The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.

What you’ll be doing...

▪ Welcome all guests into the resort with a genuinely warm welcome.
▪ Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
▪ Works effectively in a team environment.
▪ Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
▪ Maintain and improve the quality of guest service.
▪ Process all payments in accordance with established hotel policies.
▪ Provide information and assistance to all guests and visitors.
▪ Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
▪ Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
▪ Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests.
▪ Must be able to multi-task and prioritize departmental functions to meet deadlines.
▪ Assist in maintaining a professional and fun place for our guests which will help with guest retention.
▪ Maintains and controls safe while on duty, keeping detailed records of all transactions.
▪ Ensuring the hotel is receiving proper credit and payments for guest stays.
▪ Ensuring shift is balanced with the PMS.
▪ Perform cash drops for each shift worked and making sure the proper signatures and approvals are made.
▪ Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
▪ Provide ideas and suggestions for new products, services, technology and processes to ensure the company has a competitive position and in anticipation of changing customer needs.
▪ Maintain confidentiality of all guests and employees.
▪ Provide dynamic guest service to our guests
▪ Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

• One year of hotel front office experience is preferred, but not necessary.
• Preferred candidates will have experience working with hotel property management systems or equivalent experience.
• Must be able to speak and write English clearly and fluently.
• Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor.
• ​Must be able to communicate effectively with others, both verbally and written.
• Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business.
• Education:
  High school graduate or General Education Degree (or equivalent education and experience) is preferred.