ROLE SUMMARY

Safety is paramount in everything we do. This role is part of the facilities procurement team, which is an integral part of our Technical Services department. As a member of the facilities procurement team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must always provide and guarantee a fun and safe environment for our guests with a focus on safety, ensuring that our equipment and buildings are inspected, maintained, and repaired to the highest levels possible. 

The Facilities Technician Team Leader supports the Facilities Supervisor and Head of Facilities by leading a team of Facilities Technicians responsible for the maintenance, functionality, and overall presentation of resort facilities. This role plays a vital part in ensuring an exceptional guest experience by coordinating timely work order completion, maintaining operational standards, and supporting a safe, clean, and visually appealing environment throughout the resort. The Lead serves as a hands-on working leader who also mentors technicians, oversees vendors, ensures compliance with policies, and proactively addresses facility needs across all guest- and employee-facing areas.

Additionally, the Facilities Technician Team Lead is expected to lead by example, demonstrating a proactive, hands-on approach while fostering a culture of teamwork, accountability, and service excellence. This role requires adaptability to shifting priorities, consistent professionalism, and a commitment to safety and guest satisfaction. The ideal candidate will actively contribute to improving maintenance processes, minimizing downtime, and enhancing the overall guest experience. They will also collaborate cross-functionally with other departments, support special events and resort initiatives, and embody LEGOLAND’s core values—safety, inclusion, creativity, and fun—in every aspect of their work.

The ideal candidate is a hands-on leader with a strong background in facilities maintenance, team supervision, and customer service within a fast-paced, guest-centric environment. They possess exceptional organizational and communication skills, with the ability to motivate and guide a team while ensuring high standards of safety, cleanliness, and operational efficiency. This individual thrives on solving problems, balancing multiple priorities, and collaborating with cross-functional teams to support resort-wide initiatives. They demonstrate a positive attitude, a commitment to continuous improvement, and the ability to lead by example while upholding the LEGOLAND brand values in every interaction. 

Main Responsibilities: 

• Leadership & Supervision 

• Supervise, mentor, and train Facilities Technicians; assign tasks, provide guidance, and monitor performance. 

• Assist in onboarding, ongoing training, and team development in accordance with LEGOLAND Florida policies. 

• Support the Supervisor in conducting daily team huddles and weekly safety meetings.

• Facilities Operations & Work Order Management 

• Oversee and prioritize daily maintenance tasks and service requests using the CMMS (Computerized Maintenance Management System) in support of the Facilities Supervisor. 

• Perform routine inspections across the resort, including front-of-house and back-of-house areas, identifying and resolving issues such as damaged finishes, worn flooring, or lighting failures. 

• Ensure timely completion and documentation of all work requests and project tasks. 

• Coordinate logistics for internal relocations, furniture setups, and departmental maintenance needs.

• Vendor & Project Coordination 

• Support the Supervisor and Head of Facilities in managing vendor work scopes, contract compliance, and service quality standards. 

• Assist with on-site supervision, and quality assurance inspections. 

• Reporting & Communication 

• Provide weekly progress reports to the Facilities Supervisor detailing project status, open service requests, and team performance. 

Required Skills and Qualifications: 

• 3–5 years of progressive facilities maintenance experience, including oversight of team members or trades. 

• Strong leadership, communication, and organizational skills. 

• Ability to manage competing priorities in a dynamic, guest-facing environment. 

• Knowledge of general maintenance practices including HVAC, plumbing, painting, carpentry, and safety compliance. 

• Customer-focused mindset with a team-first attitude and commitment to quality service. 

• Experience using work order systems and vendor coordination.

Education: 

High school diploma or GED required; trade school, technical certification, or relevant post-secondary coursework preferred. 

Preferred Qualifications: 

• Forklift certification. 

• Knowledge of mechanical, electrical, plumbing, or general maintenance materials. 

• Experience in a theme park, resort, or similar fast-paced operational setting. 

Physical Demands: 

• Ability to lift and carry items weighing 25–70 lbs. 

• Requires frequent walking, standing, kneeling, bending, and working in confined spaces or elevated areas. 

• Tolerance for working in noisy environments (>85 dB), exposure to varying weather conditions, and dusty or damp workspaces. 

• Use of appropriate PPE, including goggles, gloves, ear protection, respirators, and fall protection gear when required. 

• May be required to work extended hours, weekends, or holidays to meet operational needs. 

Work Environment: 

• Primary work takes place in a warehouse or maintenance support facility. 

• Frequent exposure to operational and outdoor areas across the property. 

• Environment may include noise, dust, heat, cold, or humidity depending on conditions. 

• Work may be required in elevated areas. 

• Occasional exposure to heavy machinery, moving vehicles, and mechanical equipment. 

• Must follow safety protocols and wear appropriate personal protective equipment (PPE). 

• Fast-paced and deadline-driven setting with frequent interruptions. 

• Must be able to adapt to shifting priorities and urgent operational needs. 

Other Job Requirements: 

• Performs other duties as assigned. 

• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations. 

• Must have a valid driver’s license with a safe driving record. 

• Attendance is a mandatory function of this job.